/* === ЧАТ И ТИКЕТЫ === */
.chat-box{border:1px solid var(--border-light);border-radius:20px;padding:28px;height:50vh;overflow-y:auto;margin-bottom:20px;display:flex;flex-direction:column;gap:16px;background:var(--surface);backdrop-filter:var(--pill-blur);-webkit-backdrop-filter:var(--pill-blur);animation:glassBlurIn .18s ease-out both}
.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}
body.chat-open{overflow:hidden;height:100vh;height:100dvh}
body.chat-open .sub-info,body.chat-open .dots-wrapper,body.chat-open .bottom-nav,body.chat-open .fab-ticket-btn{display:none!important}
body.chat-open #fabTicketBtn{display:none!important}
body.chat-open .cabinet{padding-bottom:0;padding-top:70px}
#chatContainer{display:none;position:fixed;top:0;left:0;right:0;bottom:0;flex-direction:column;background:rgba(0,0,0,.35);backdrop-filter:blur(10px) saturate(180%);-webkit-backdrop-filter:blur(10px) saturate(180%);z-index:900;max-width:600px;margin:0 auto;box-sizing:border-box;padding-top:70px;padding-bottom:env(safe-area-inset-bottom,0px);animation:glassBlurIn .18s ease-out both}
[data-theme="light"] #chatContainer{background:rgba(245,245,245,.05)}
body.chat-open #chatContainer{display:flex!important}
/* v41: пока чат открыт — список тикетов скрыт принудительно, чтобы за
   полупрозрачным фоном чата ничего не «проявлялось» */
body.chat-open #ticketListView{display:none!important}
body.chat-open .ticket-header{flex-shrink:0;position:relative;z-index:10;background:rgba(0,0,0,.3);backdrop-filter:blur(20px) saturate(180%);-webkit-backdrop-filter:blur(20px) saturate(180%);padding:4px 10px;margin-bottom:0;border-bottom:1px solid var(--border-light);width:100%;box-sizing:border-box;animation:glassBlurIn .18s ease-out both}
[data-theme="light"] body.chat-open .ticket-header{background:rgba(245,245,245,.6)}
body.chat-open .chat-box{flex:1 1 0;min-height:0;overflow-y:auto;padding:12px 16px;margin-bottom:0;border:none;width:100%;box-sizing:border-box;display:flex;flex-direction:column;align-items:flex-start;scrollbar-width:thin;scrollbar-color:rgba(255,255,255,.25) transparent}
[data-theme="light"] body.chat-open .chat-box{scrollbar-color:rgba(0,0,0,.25) transparent}
body.chat-open .chat-box::-webkit-scrollbar{width:5px}
body.chat-open .chat-box::-webkit-scrollbar-track,body.chat-open .chat-box::-webkit-scrollbar-corner{background:transparent}
body.chat-open .chat-box::-webkit-scrollbar-thumb{border-radius:999px;background:linear-gradient(180deg,rgba(255,255,255,.45),rgba(255,255,255,.1));box-shadow:0 0 8px rgba(255,255,255,.18)}
body.chat-open .chat-box:hover::-webkit-scrollbar{width:9px}
body.chat-open .chat-box:hover::-webkit-scrollbar-thumb{background:linear-gradient(180deg,rgba(255,255,255,.7),rgba(255,255,255,.25));box-shadow:0 0 12px rgba(255,255,255,.35)}
body.chat-open .chat-box::-webkit-scrollbar-thumb:active{background:rgba(255,255,255,.85);box-shadow:0 0 14px rgba(255,255,255,.5)}
[data-theme="light"] body.chat-open .chat-box::-webkit-scrollbar-thumb{background:linear-gradient(180deg,rgba(0,0,0,.4),rgba(0,0,0,.12));box-shadow:0 0 8px rgba(0,0,0,.12)}
[data-theme="light"] body.chat-open .chat-box:hover::-webkit-scrollbar-thumb{background:linear-gradient(180deg,rgba(0,0,0,.55),rgba(0,0,0,.25));box-shadow:0 0 12px rgba(0,0,0,.2)}
body.chat-open #typingIndicator{flex-shrink:0;padding:4px 16px 8px;width:100%;box-sizing:border-box}
body.chat-open #inputArea{display:flex;flex-direction:column;flex-shrink:0;width:100%;padding:10px 16px 20px;box-sizing:border-box}
body.chat-open .chat-input-area{position:relative;width:100%;margin:0 auto;background:rgba(0,0,0,.3);backdrop-filter:blur(20px) saturate(180%);-webkit-backdrop-filter:blur(20px) saturate(180%);border:1px solid rgba(255,255,255,.16);border-radius:36px;padding:10px 14px;z-index:10;box-shadow:0 8px 32px rgba(0,0,0,.45),inset 0 1px 0 rgba(255,255,255,.14);display:flex;gap:10px;align-items:center;box-sizing:border-box;animation:glassBlurIn .18s ease-out both}
[data-theme="light"] body.chat-open .chat-input-area{background:rgba(245,245,245,.7);border-color:rgba(0,0,0,.12);box-shadow:0 8px 32px rgba(0,0,0,.08),inset 0 1px 0 rgba(255,255,255,.8)}
body.chat-open #photoPreview,body.chat-open #closedNotice,body.chat-open #uploadProgress{position:relative;width:100%;margin:0 auto 10px auto;z-index:10;box-sizing:border-box}
body.chat-open #closedNotice{margin:20px auto}
body.chat-open .chat-input{background:transparent!important;border:none!important;flex:1;padding:10px}
#deleteTicketBtn:hover{color:#000!important}
.chat-input-area{display:flex;gap:12px;align-items:center}
.chat-input{flex:1;padding:18px;background:var(--surface);border:1px solid var(--border-light);border-radius:18px;color:var(--text);outline:none;font-size:16px;backdrop-filter:var(--pill-blur);-webkit-backdrop-filter:var(--pill-blur);font-family:'Inter',sans-serif;animation:glassBlurIn .18s ease-out both}
.chat-input:disabled{opacity:.5}
/* v19: кнопки инпута компактнее (46px) — пилл инпута ниже и аккуратнее, как в TG */
.send-btn,.photo-btn-label{background:var(--pill-bg);border:1px solid var(--pill-border);width:46px;height:46px;border-radius:23px;color:var(--text);font-size:22px;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;backdrop-filter:var(--pill-blur);-webkit-backdrop-filter:var(--pill-blur);transition:.2s;animation:glassBlurIn .18s ease-out both}
.send-btn{background:var(--text)!important;border-color:var(--text)!important;color:var(--bg)!important}
/* v22: отклик кнопок — наведение приглушает до 0.80, нажатие до 0.60 + скейл */
/* v40: отклик кнопок чата — прозрачность заметно падает при наведении (0.7)
   и нажатии (0.5 + сжатие); без media-обёртки, чтобы эффект работал всегда */
.send-btn:hover,.photo-btn-label:hover{opacity:.7}
.send-btn:active,.photo-btn-label:active{opacity:.5;transform:scale(.9)}
.send-btn:disabled,.photo-btn-label:disabled{opacity:.3!important;cursor:not-allowed!important;transform:none!important}
.send-btn.sending svg{display:none}
.send-btn.sending::after{content:'';width:18px;height:18px;border:2px solid var(--bg);border-top-color:transparent;border-radius:50%;animation:spin .8s linear infinite}
.send-btn.sending:disabled{opacity:.85!important;cursor:progress!important}
.send-btn svg,.photo-btn-label svg{width:20px;height:20px;margin-top:2px}
input[type="file"]{display:none}
#uploadProgBar.bar-waiting{animation:barPulse 1s ease-in-out infinite}
.photo-preview-container{display:none;margin-bottom:12px;padding:12px;background:var(--surface);border:1px solid var(--border-heavy);border-radius:14px;align-items:center;gap:12px;flex-wrap:wrap;backdrop-filter:var(--pill-blur);-webkit-backdrop-filter:var(--pill-blur);animation:glassBlurIn .18s ease-out both}
.photo-preview-container img{width:60px;height:60px;object-fit:contain;border-radius:10px;background:var(--surface-active)}
.photo-preview-name{flex:1;font-size:14px;color:var(--text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.photo-remove-btn{background:var(--danger);color:white;border:none;width:28px;height:28px;border-radius:50%;font-size:14px;cursor:pointer;display:flex;align-items:center;justify-content:center}
.preview-item{display:flex;align-items:center;gap:8px;background:var(--surface-active);border:1px solid var(--border-light);border-radius:10px;padding:6px 8px;max-width:100%;backdrop-filter:none;-webkit-backdrop-filter:none}
.preview-item img{width:36px;height:36px;object-fit:cover;border-radius:8px;background:var(--surface-active)}
.preview-item .photo-preview-name{max-width:160px;font-size:12px}
.preview-item .photo-remove-btn{width:22px;height:22px;font-size:11px;flex-shrink:0}
.ticket-closed-overlay{text-align:center;padding:24px;color:var(--danger);border:1px dashed var(--danger);border-radius:18px;margin-top:12px;font-size:16px;font-weight:600}
.ticket-ban-notice{padding:16px;background:var(--tag-beta-bg);color:var(--tag-beta-color);border:1px solid var(--tag-beta-border);border-radius:14px;font-size:14px;font-weight:600;text-align:center;margin-bottom:16px;animation:fadeIn .3s ease}
.ticket-ban-notice.danger{background:var(--tag-preview-bg);color:var(--tag-preview-color);border-color:var(--tag-preview-border)}
.ticket-item-wrap{position:relative;display:flex;justify-content:space-between;align-items:center}
.ticket-unread-badge{min-width:22px;height:22px;padding:0 6px;border-radius:11px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 8px rgba(255,69,58,.3);margin-left:10px}
/* === v19: ШАПКА ЧАТА (стиль TG): шеврон «назад» + «Тикет #id» + статус === */
.th-back{width:32px;height:32px;border-radius:10px;border:1px solid var(--border-light);background:var(--surface);color:var(--text);display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:background .2s,color .2s,transform .15s}
.th-back:hover{background:var(--text);color:var(--bg)}
.th-back:active{transform:scale(.94)}
.th-back svg{width:19px;height:19px}
.th-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px;margin:0 8px}
.th-title{font-size:15px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text)}
/* v26: заголовок тикета в шапке чата — всегда var(--text): в тёмной теме
   белый, в светлой чёрный (зелёная тонировка светлой темы убрана) */
.th-sub{display:flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;color:var(--text-muted)}
.th-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0;background:var(--text-faint)}
.th-sub.open .th-dot{background:#34c759}
.th-sub.closed .th-dot{background:var(--danger)}
/* === v19: ПРЕВЬЮ ПОСЛЕДНЕГО СООБЩЕНИЯ В КАРТОЧКЕ ТИКЕТА (справа) === */
.utk-preview{flex-shrink:0;display:flex;flex-direction:column;align-items:flex-end;justify-content:center;gap:2px;max-width:38%;margin-left:8px}
.utk-preview:empty{display:none}
/* v37: подпись отправителя над миниатюрой/файлом — как у текстового сниппета */
.utk-who{font-size:12px;font-weight:600;line-height:1.2;color:var(--text-muted);text-align:right}
/* v29: превью последнего сообщения — справа, вертикально по центру */
.utk-right{display:flex;flex-direction:column;align-items:flex-end;justify-content:center;gap:2px;flex-shrink:0;max-width:38%;margin-left:8px}
.utk-right .utk-preview{max-width:100%;margin-left:0}
.utk-ago{font-size:10.5px;line-height:1.25;color:var(--text-muted);text-align:right;white-space:nowrap}
/* v32: низ карточки — дата слева (без «Создан:»), «Последнее: …» справа на той
   же строке; раньше подпись справа перекрывала дату на узких экранах */
.atk-body{flex:1;min-width:0;display:flex;flex-direction:column}
.atk-meta-row{display:flex;justify-content:space-between;align-items:baseline;gap:10px;margin-top:3px}
.atk-meta-row .atk-meta{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.utk-thumb{width:48px;height:48px;border-radius:12px;object-fit:cover;border:1px solid var(--border-light);background:var(--surface-active);display:block}
.utk-file-chip{width:48px;height:48px;border-radius:12px;border:1px dashed var(--border-heavy);background:var(--surface);display:flex;align-items:center;justify-content:center;font-size:20px}
.utk-snippet{font-size:12px;line-height:1.35;color:var(--text-muted);text-align:right;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;word-break:break-word}
.utk-snippet b{font-weight:600}
/* === v19.1: АВАТАР ВЛАДЕЛЬЦА ТИКЕТА В КАРТОЧКЕ (слева, как в TG) === */
.utk-avatar{width:44px;height:44px;border-radius:50%;overflow:hidden;flex-shrink:0;background:var(--surface-active);border:1px solid var(--border-light);display:flex;align-items:center;justify-content:center;font-size:17px;font-weight:800;color:var(--text-muted);text-transform:uppercase;align-self:center}
.utk-avatar img{width:100%;height:100%;object-fit:cover;display:block}
.admin-list-item.atk-item .ticket-item-wrap{flex:1;min-width:0}
/* === СООБЩЕНИЯ === v19: стиль TG — свой цвет пузырей, без своего аватара/подписи,
   «хвостики» на нижнем углу, разделители дат между днями */
.msg{max-width:80%;display:flex;gap:12px;margin-bottom:16px}
.msg.user{align-self:flex-end;flex-direction:row-reverse}
.msg.admin{align-self:flex-start;flex-direction:row}
/* v19.1: аватары показываются у ОБОИХ сторон (как проснули юзеры) */
.msg-avatar{width:40px;height:40px;border-radius:50%;overflow:hidden;flex-shrink:0;background:var(--surface-active);display:flex;align-items:center;justify-content:center;font-size:20px;line-height:40px}
.msg-avatar img{width:100%;height:100%;object-fit:cover;display:block;margin-top:0!important;border-radius:50%}
.msg-content{background:rgba(255,255,255,.1);backdrop-filter:blur(18px) saturate(180%);-webkit-backdrop-filter:blur(18px) saturate(180%);color:var(--text);padding:12px 16px;border-radius:20px;border:1px solid rgba(255,255,255,.14);box-shadow:inset 0 1px 0 rgba(255,255,255,.08);word-break:break-word;font-size:16px;line-height:1.5;contain:paint}
.msg.admin .msg-content{background:rgba(255,255,255,.05);border:1px solid var(--border-light);border-bottom-left-radius:6px}
[data-theme="light"] .msg-content{background:rgba(255,255,255,.55);border-color:rgba(0,0,0,.08);box-shadow:inset 0 1px 0 rgba(255,255,255,.8)}
[data-theme="light"] .msg.admin .msg-content{background:rgba(255,255,255,.35)}
/* v39: цвет пузырей пользователя — как раньше (нейтральное стекло, как у админа) */
.msg.user .msg-content{border-bottom-right-radius:4px}
.msg-content img{max-width:100%;border-radius:10px;margin-top:10px;display:block;cursor:zoom-in;transition:transform .2s}
.msg-content img:hover{opacity:.9}
.msg-content a{display:inline-block;margin-top:8px;color:var(--text);font-weight:600;text-decoration:none;border:1px solid var(--border-heavy);padding:6px 12px;border-radius:8px;background:var(--surface-active)}
.msg-file-name{font-size:12px;font-weight:600;color:var(--text-muted);margin-bottom:6px;word-break:break-all}
.msg-img-wrap{position:relative;display:block;max-width:100%;min-width:140px;min-height:90px;margin-top:10px;border-radius:10px;overflow:hidden}
.msg-img-wrap::before{content:'';position:absolute;inset:0;background:var(--surface-hover);animation:imgPulse 1.2s ease-in-out infinite}
.msg-img-wrap .img-spinner{position:absolute;top:calc(50% - 11px);left:calc(50% - 11px);width:22px;height:22px;border:2px solid var(--text-ghost);border-top-color:var(--text);border-radius:50%;animation:spin .8s linear infinite;z-index:2}
.msg-img-wrap img{opacity:0;transition:opacity .3s;position:relative;margin-top:0!important}
.msg-img-wrap.loaded{min-width:0;min-height:0}
.msg-img-wrap.loaded::before,.msg-img-wrap.loaded .img-spinner{display:none}
.msg-img-wrap.loaded img{opacity:1}
.msg-img-wrap.error{min-width:0;min-height:0}
.msg-img-wrap.error::before,.msg-img-wrap.error .img-spinner,.msg-img-wrap.error img{display:none}
.msg-img-error{display:inline-flex;align-items:center;gap:8px;padding:8px 12px;border:1px dashed var(--border-heavy);border-radius:10px;font-size:12px;color:var(--text-muted)}
.msg-img-retry{background:var(--pill-bg);border:1px solid var(--pill-border);color:var(--text);font-size:11px;font-weight:600;padding:4px 10px;border-radius:8px;cursor:pointer;font-family:'Inter',sans-serif}
.msg-img-retry:hover{opacity:.7}
.msg-author{font-size:12px;font-weight:600;margin-bottom:5px;color:var(--text-muted);opacity:.8}
.msg.user .msg-author{text-align:right}
.msg.admin .msg-author{text-align:left}
/* разделители дат (вставляются в loadMessages) */
.chat-day-sep{align-self:center;display:inline-flex;align-items:center;padding:4px 12px;border-radius:999px;background:rgba(0,0,0,.30);border:1px solid rgba(255,255,255,.10);color:var(--text-muted);font-size:11.5px;font-weight:700;letter-spacing:.2px;margin:2px 0 8px;backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px)}
[data-theme="light"] .chat-day-sep{background:rgba(255,255,255,.66);border-color:rgba(0,0,0,.08);color:var(--text-secondary)}
.msg-animate-in{opacity:0}
.msg-time{font-size:10px;font-weight:400;margin-top:5px;opacity:.6;color:var(--text-muted)}
.msg.admin .msg-time{text-align:left}
.msg.user .msg-time{text-align:right}
.msg-edited-badge{font-size:10px;color:var(--text-muted);font-style:italic;margin-left:6px}
.msg-footer{display:flex;align-items:center;gap:8px;margin-top:5px;justify-content:space-between}
.msg.user .msg-footer{justify-content:flex-end}
.msg-footer .msg-time{margin-top:0}
.msg-edit-input{width:100%;min-height:60px;padding:10px;border-radius:10px;border:1px solid var(--border-heavy);background:var(--surface-hover);color:var(--text);font-family:'Inter',sans-serif;font-size:15px;resize:vertical;outline:none;margin-top:8px}
.msg-photo-del-btn{position:absolute;top:6px;right:6px;width:24px;height:24px;border-radius:50%;background:var(--danger);color:#fff;border:2px solid #fff;font-size:16px;font-weight:700;line-height:1;cursor:pointer;display:none;align-items:center;justify-content:center;z-index:10;box-shadow:0 2px 6px rgba(0,0,0,.4)}
.msg-img-wrap.edit-mode .msg-photo-del-btn,.msg-album-grid.edit-mode .msg-img-wrap .msg-photo-del-btn{display:flex}
.msg-del-btn{background:none;border:none;padding:0;width:18px;height:18px;flex-shrink:0;cursor:pointer;display:flex;align-items:center;justify-content:center;line-height:1;color:var(--tag-preview-color);opacity:.6;transition:opacity .2s,transform .2s,color .2s}
.msg-del-btn svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round}
.msg-del-btn:hover{opacity:1;transform:scale(1.15)}
.msg-del-btn:active{transform:scale(.92)}
.msg-del-btn.disabled{opacity:.3;pointer-events:none;cursor:not-allowed;transform:none!important}
.msg-cancel-edit{color:var(--tag-preview-color);opacity:.75}
.msg-cancel-edit:hover{color:var(--tag-preview-color);opacity:1}
.msg-edit-btn{color:var(--tag-beta-color);opacity:.65}
.msg-edit-btn:hover{color:var(--tag-beta-color);opacity:1}
.msg-save-btn{color:var(--tag-stable-color);opacity:.8}
.msg-save-btn:hover{color:var(--tag-stable-color);opacity:1}
.msg-album-grid{display:grid;gap:2px;border-radius:12px;overflow:hidden;margin-top:8px;max-width:340px;background:var(--surface-active);cursor:pointer}
.msg-album-grid .msg-img-wrap{margin:0!important;border-radius:0!important;width:100%;height:100%;max-width:none!important;min-width:0!important;min-height:0!important}
.msg-album-grid .msg-img-wrap img{width:100%;height:100%;object-fit:cover;display:block}
.msg-album-grid .msg-file-name{display:none}
.msg-album-grid.count-1{grid-template-columns:1fr;grid-template-rows:auto}
.msg-album-grid.count-2{grid-template-columns:1fr 1fr;grid-template-rows:160px}
.msg-album-grid.count-3{grid-template-columns:2fr 1fr;grid-template-rows:130px 130px}
.msg-album-grid.count-3 .msg-img-wrap:first-child{grid-row:1/3}
.msg-album-grid.count-4{grid-template-columns:1fr 1fr;grid-template-rows:140px 140px}
.msg-album-grid.count-many{grid-template-columns:repeat(3,1fr);grid-auto-rows:110px}
#chatBox.msg-select-mode .msg{cursor:pointer}
#chatBox.msg-select-mode .msg-content{position:relative;padding-right:36px}
#chatBox.msg-select-mode .msg-content::after{content:'';position:absolute;top:8px;right:8px;width:22px;height:22px;border-radius:50%;border:2px solid var(--border-heavy);background:transparent;transition:.2s;z-index:2}
#chatBox.msg-select-mode .msg.selected .msg-content{border-color:var(--tag-stable-color);background:var(--tag-stable-bg)}
#chatBox.msg-select-mode .msg.selected .msg-content::after{content:'✓';display:flex;align-items:center;justify-content:center;background:var(--tag-stable-color);border-color:var(--tag-stable-color);color:#000;font-size:13px;font-weight:800}
#chatBox.msg-select-mode .msg-footer,#chatBox.msg-select-mode .msg-content img,#chatBox.msg-select-mode .msg-content a,#chatBox.msg-select-mode .msg-img-retry{pointer-events:none;opacity:.5}
.ticket-header .sys-archive-btn{width:32px;height:32px;border-radius:10px}
.ticket-header .sys-archive-btn svg{width:16px;height:16px}
.ticket-header .sys-archive-btn.danger{color:var(--tag-preview-color);border-color:var(--tag-preview-border);background:var(--tag-preview-bg)}
.ticket-header .sys-archive-btn.danger:hover{background:var(--danger);border-color:var(--danger);color:#fff}
/* === БЕЙДЖ КОЛИЧЕСТВА В АРХИВЕ === */
.sys-archive-menu-badge{
    min-width:18px;
    height:18px;
    padding:0 5px;
    border-radius:9px;
    background:var(--danger);
    color:#fff;
    font-size:10px;
    font-weight:700;
    display:inline-flex;
    align-items:center;
    justify-content:center;
    margin-left:8px;
    box-shadow:0 2px 8px rgba(255,69,58,.4);
}
/* === КНОПКА РЕЖИМА РАССЫЛОК === */
.sys-mute-btn{display:inline-flex;align-items:center;padding:9px 14px;border-radius:12px;border:1px solid var(--pill-border);background:var(--pill-bg);color:var(--text);font-family:'Inter',sans-serif;font-size:13px;font-weight:700;cursor:pointer;white-space:nowrap;transition:.2s;backdrop-filter:var(--pill-blur);-webkit-backdrop-filter:var(--pill-blur);box-shadow:var(--pill-edge),var(--pill-shadow)}
.sys-mute-btn:hover{background:var(--pill-bg-hover)}
.sys-mute-btn:active{transform:scale(.97)}
.sys-mute-btn[data-mode="all"]{color:var(--tag-stable-color);background:var(--tag-stable-bg);border-color:var(--tag-stable-border)}
.sys-mute-btn[data-mode="tg"]{color:var(--tag-beta-color);background:var(--tag-beta-bg);border-color:var(--tag-beta-border)}
.sys-mute-btn[data-mode="off"]{color:var(--tag-preview-color);background:var(--tag-preview-bg);border-color:var(--tag-preview-border)}
.scroll-down-btn{position:absolute;left:50%;bottom:90px;transform:translateX(-50%);width:48px;height:48px;border-radius:24px;background:var(--pill-bg);border:1px solid var(--pill-border);color:var(--text);cursor:pointer;display:flex;align-items:center;justify-content:center;backdrop-filter:var(--pill-blur);-webkit-backdrop-filter:var(--pill-blur);box-shadow:var(--pill-edge),var(--pill-shadow);transition:all .3s cubic-bezier(.175,.885,.32,1.275);z-index:20;opacity:0;visibility:hidden;animation:glassBlurIn .18s ease-out both}
.scroll-down-btn.visible{opacity:1;visibility:visible}
.scroll-down-btn:hover{background:var(--pill-bg-hover)}
.scroll-down-btn:active{transform:translateX(-50%) scale(.92)}
.scroll-down-btn svg{width:22px;height:22px;stroke:currentColor;stroke-width:2.5;fill:none}
.unread-badge{position:absolute;top:-6px;right:-6px;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;display:none;align-items:center;justify-content:center;box-shadow:0 2px 8px rgba(255,69,58,.4);animation:badgePop .3s ease}
.unread-badge.show{display:flex}
.ticket-ban-notice{display:flex;align-items:center;justify-content:space-between;gap:12px;text-align:left;position:relative;overflow:hidden}
.ticket-ban-notice::before{content:'';position:absolute;inset:0;background:linear-gradient(120deg,rgba(255,69,58,.10),transparent 55%);pointer-events:none}
.ticket-ban-notice.permanent{background:rgba(90,18,18,.22);color:#ffb0aa;border-color:rgba(255,69,58,.42)}
.ticket-ban-copy{display:flex;flex-direction:column;gap:3px;position:relative}
.ticket-ban-copy span{font-size:12px;font-weight:500;opacity:.82}
.ticket-title-compose{display:flex;align-items:center;gap:8px}.ticket-title-compose input{flex:1}
#ticketTitlePrefix{padding:10px 12px;border-radius:10px;background:rgba(255,69,58,.10);border:1px solid rgba(255,69,58,.24);color:var(--danger);font-weight:800;white-space:nowrap}
@media(max-width:480px){.ticket-ban-notice{align-items:stretch;flex-direction:column}.appeal-btn{width:100%}.ticket-title-compose{align-items:stretch;flex-direction:column}#ticketTitlePrefix{font-size:12px}}
.ticket-ban-notice.danger{background:rgba(255,69,58,.10);color:#ff8d86;border-color:rgba(255,69,58,.30)}
.ticket-ban-notice.danger.permanent{background:rgba(88,18,18,.28);color:#ffb0aa;border-color:rgba(255,69,58,.44)}

/* === ОГРАНИЧЕНИЕ ТИКЕТОВ ПРИ ЗАМОРОЗКЕ ПОДПИСКИ === */
.ticket-ban-notice.freeze{background:linear-gradient(120deg,rgba(95,205,255,.14),rgba(95,205,255,.055) 55%,rgba(95,205,255,.10));color:#8fe5ff;border-color:rgba(95,205,255,.36);box-shadow:inset 0 1px 0 rgba(255,255,255,.08),0 8px 28px rgba(55,190,255,.07)}
.ticket-ban-notice.freeze::before{background:linear-gradient(120deg,rgba(95,205,255,.13),transparent 58%)}
.ticket-ban-notice .ticket-ban-copy b{letter-spacing:.1px}
.ticket-restriction-reason{font-size:11px!important;font-weight:550!important;opacity:.72;margin-top:2px}
.appeal-btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:38px;padding:8px 14px;border-radius:12px;border:1px solid var(--pill-border);background:var(--pill-bg);color:var(--text);font-family:inherit;font-size:13px;font-weight:800;box-shadow:var(--pill-edge),var(--pill-shadow);backdrop-filter:var(--pill-blur);-webkit-backdrop-filter:var(--pill-blur);transition:background .2s,border-color .2s,color .2s,transform .15s,box-shadow .2s;position:relative;white-space:nowrap}
.appeal-btn:hover{background:var(--pill-bg-hover);border-color:var(--border-heavy);transform:translateY(-1px)}
.appeal-btn:active{transform:translateY(0) scale(.98)}
.ticket-ban-notice.danger .appeal-btn{color:#ffd0cc;border-color:rgba(255,110,100,.32);background:rgba(255,69,58,.09)}
.ticket-ban-notice.danger .appeal-btn:hover{background:rgba(255,69,58,.15);border-color:rgba(255,110,100,.48)}
.ticket-ban-notice.freeze .appeal-btn{color:#a9edff;border-color:rgba(95,205,255,.32);background:rgba(95,205,255,.09)}
.ticket-ban-notice.freeze .appeal-btn:hover{background:rgba(95,205,255,.15);border-color:rgba(95,205,255,.48)}


/* === LIGHT THEME: TICKET BAN / FREEZE / PERMANENT NOTICE CONTRAST FIX === */

/* базовая плашка уведомления в светлой теме */
[data-theme="light"] .ticket-ban-notice{
  background: rgba(255,255,255,.78);
  border-color: rgba(15,23,42,.12);
  color: #111827;
  box-shadow:
    inset 0 1px 0 rgba(255,255,255,.85),
    0 2px 10px rgba(15,23,42,.08);
}

[data-theme="light"] .ticket-ban-notice::before{
  background: linear-gradient(120deg, rgba(15,23,42,.035), transparent 58%);
}

/* === BLOCK / DANGER === */
[data-theme="light"] .ticket-ban-notice.danger,
[data-theme="light"] .ticket-ban-notice.permanent{
  background: rgba(255,245,245,.86);
  border-color: rgba(153,27,18,.34);
  color: #8b130c;
}

[data-theme="light"] .ticket-ban-notice.danger::before,
[data-theme="light"] .ticket-ban-notice.permanent::before{
  background: linear-gradient(120deg, rgba(153,27,18,.08), transparent 58%);
}

/* постоянная блокировка */
[data-theme="light"] .ticket-ban-notice.danger.permanent{
  background: rgba(255,238,238,.90);
  border-color: rgba(153,27,18,.44);
  color: #6f0b06;
}

/* === FREEZE / ЗАМОРОЗКА === */
[data-theme="light"] .ticket-ban-notice.freeze{
  background: linear-gradient(
    120deg,
    rgba(235,248,255,.92),
    rgba(220,242,255,.82) 55%,
    rgba(235,248,255,.90)
  );
  border-color: rgba(6,76,110,.34);
  color: #064c6e;
  box-shadow:
    inset 0 1px 0 rgba(255,255,255,.90),
    0 8px 28px rgba(6,76,110,.08);
}

[data-theme="light"] .ticket-ban-notice.freeze::before{
  background: linear-gradient(120deg, rgba(6,76,110,.08), transparent 58%);
}

/* === ТЕКСТ ВНУТРИ ПЛАШЕК === */
[data-theme="light"] .ticket-ban-copy b{
  color: inherit;
}

[data-theme="light"] .ticket-ban-copy span{
  color: #4b5563;
  opacity: 1;
}

[data-theme="light"] .ticket-ban-notice.danger .ticket-ban-copy span,
[data-theme="light"] .ticket-ban-notice.permanent .ticket-ban-copy span{
  color: #8b3a36;
}

[data-theme="light"] .ticket-ban-notice.freeze .ticket-ban-copy span{
  color: #315e75;
}

/* причина ограничения */
[data-theme="light"] .ticket-restriction-reason{
  color: #4b5563;
  opacity: 1;
}

[data-theme="light"] .ticket-ban-notice.danger .ticket-restriction-reason,
[data-theme="light"] .ticket-ban-notice.permanent .ticket-restriction-reason{
  color: #8b3a36;
}

[data-theme="light"] .ticket-ban-notice.freeze .ticket-restriction-reason{
  color: #315e75;
}

/* === КНОПКА APPEAL / ЖАЛОБА === */
[data-theme="light"] .ticket-ban-notice .appeal-btn{
  background: rgba(255,255,255,.82);
  border-color: rgba(15,23,42,.16);
  color: #1f2937;
  box-shadow:
    0 1px 2px rgba(15,23,42,.10),
    inset 0 1px 0 rgba(255,255,255,.88);
}

[data-theme="light"] .ticket-ban-notice .appeal-btn:hover{
  background: rgba(255,255,255,.96);
  border-color: rgba(15,23,42,.24);
  color: #111827;
}

/* кнопка внутри block/danger/permanent */
[data-theme="light"] .ticket-ban-notice.danger .appeal-btn,
[data-theme="light"] .ticket-ban-notice.permanent .appeal-btn{
  background: rgba(255,245,245,.88);
  border-color: rgba(153,27,18,.30);
  color: #8b130c;
}

[data-theme="light"] .ticket-ban-notice.danger .appeal-btn:hover,
[data-theme="light"] .ticket-ban-notice.permanent .appeal-btn:hover{
  background: rgba(255,232,232,.96);
  border-color: rgba(153,27,18,.46);
  color: #6f0b06;
}

/* кнопка внутри freeze */
[data-theme="light"] .ticket-ban-notice.freeze .appeal-btn{
  background: rgba(235,248,255,.90);
  border-color: rgba(6,76,110,.30);
  color: #064c6e;
}

[data-theme="light"] .ticket-ban-notice.freeze .appeal-btn:hover{
  background: rgba(214,241,255,.96);
  border-color: rgba(6,76,110,.46);
  color: #043a55;
}

/* === ДОПОЛНИТЕЛЬНО: префикс заголовка тикета в светлой теме === */
[data-theme="light"] #ticketTitlePrefix{
  background: rgba(153,27,18,.08);
  border-color: rgba(153,27,18,.28);
  color: #8b130c;
}

/* === v19: МОБИЛЬНАЯ АДАПТАЦИЯ ЧАТА И КАРТОЧЕК ТИКЕТОВ === */
@media(max-width:480px){
.utk-preview{max-width:34%}
.utk-thumb,.utk-file-chip{width:42px;height:42px}
.utk-avatar{width:38px;height:38px;font-size:15px}
.th-title{font-size:14px}
.th-info{margin:0 6px}
.msg{max-width:86%}
.msg-content{font-size:15px;padding:10px 14px}
.chat-day-sep{font-size:11px}
}

/* === v28: КАТЕГОРИИ ТИКЕТОВ (аккордеон) === */
/* v27-list: меню — единое стеклянное полотно с инсет-разделителями вместо
   отдельных «кирпичей»; точки-акценты в палитре авроры профиля, шеврон в
   мягком круге; у выбранного чипа полотно исчезает (см. :has ниже) */
.tcats{display:flex;flex-direction:column;gap:0;padding:6px;background:var(--surface);border:1px solid var(--border-light);border-radius:18px;backdrop-filter:var(--pill-blur);-webkit-backdrop-filter:var(--pill-blur)}
.tcats:has(.tcat-selected){background:transparent;border-color:transparent;padding:0;backdrop-filter:none;-webkit-backdrop-filter:none}
.tcat-row,.tcat-group{animation:tcatIn .26s ease both}
.tcat-group:nth-child(2){animation-delay:.03s}
.tcat-group:nth-child(3){animation-delay:.06s}
.tcat-group:nth-child(4){animation-delay:.09s}
@keyframes tcatIn{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}
.tcat-group,.tcats>.tcat-row{position:relative}
/* инсет-разделитель между верхними пунктами (не наезжает на точку) */
.tcats>*+*::before{content:'';position:absolute;top:-4px;left:44px;right:14px;height:1px;background:var(--border-light);pointer-events:none}
.tcat-row{display:flex;align-items:center;gap:11px;width:100%;padding:12px 13px;border-radius:11px;border:none;background:transparent;color:var(--text);font-family:'Inter',sans-serif;font-size:14px;font-weight:600;cursor:pointer;text-align:left;transition:background .2s,transform .15s;-webkit-tap-highlight-color:transparent}
.tcat-row:hover{background:var(--surface-hover)}
.tcat-row:active{transform:scale(.99)}
.tcat-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0;background:var(--pill-border);transition:background .2s,box-shadow .2s}
.tcats>.tcat-group:nth-of-type(1) .tcat-row .tcat-dot{background:#8a7dff;box-shadow:0 0 9px rgba(138,120,255,.5)}
.tcats>.tcat-group:nth-of-type(2) .tcat-row .tcat-dot{background:#6fd6ff;box-shadow:0 0 9px rgba(111,214,255,.4)}
.tcats>.tcat-group:nth-of-type(3) .tcat-row .tcat-dot{background:#40beaa;box-shadow:0 0 9px rgba(64,190,170,.4)}
.tcats>.tcat-row .tcat-dot{background:#ff7ab0;box-shadow:0 0 9px rgba(255,122,176,.45)}
.tcat-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tcat-chev{width:22px;height:22px;padding:4px;box-sizing:border-box;flex-shrink:0;margin-left:auto;border-radius:50%;background:rgba(255,255,255,.07);border:1px solid var(--border-light);stroke:currentColor;fill:none;opacity:.8;transition:transform .3s cubic-bezier(.32,.72,.28,1),background .2s}
[data-theme="light"] .tcat-chev{background:rgba(0,0,0,.05)}
.tcat-group.expanded .tcat-chev{transform:rotate(90deg);background:var(--surface-hover)}
/* раскрытые подкатегории: дерево с направляющей линией */
.tcat-subs{display:flex;flex-direction:column;gap:4px;overflow:hidden;max-height:0;opacity:0;transform:translateY(-4px);margin-left:23px;padding-left:0;border-left:0 solid var(--border-light);transition:max-height .4s cubic-bezier(.22,1,.36,1),opacity .28s ease,transform .35s ease,margin-left .35s ease,padding .35s ease}
.tcat-group.expanded .tcat-subs{max-height:340px;opacity:1;transform:translateY(0);margin-left:24px;padding-left:10px;border-left-width:2px}
.tcat-sub{display:flex;align-items:center;gap:9px;width:100%;padding:10px 12px;border-radius:9px;border:1px solid transparent;background:transparent;color:var(--text-secondary);font-family:'Inter',sans-serif;font-size:13.5px;font-weight:600;cursor:pointer;text-align:left;transition:border-color .2s,color .2s,background .2s;line-height:1.4}
.tcat-sub:hover{color:var(--text);background:var(--surface-hover)}
.tcat-subname{min-width:0}
/* v29/31: свёрнутый выбор — компактный чип с пунктирной обводкой (как
   «нет тикетов»), тонкий шрифт, красный крестик */
/* v36: без серой заливки; пунктир нарисован градиентными штрихами (длиннее
   нативного dashed), отступы чуть больше */
.tcat-selected{
  display:inline-flex;align-self:flex-start;width:auto;max-width:100%;align-items:center;gap:10px;padding:4px 12px;
  border:none;border-radius:10px;
  background:
    repeating-linear-gradient(to right,var(--border-heavy) 0 8px,transparent 8px 16px) top/100% 1.5px no-repeat,
    repeating-linear-gradient(to right,var(--border-heavy) 0 8px,transparent 8px 16px) bottom/100% 1.5px no-repeat,
    repeating-linear-gradient(to bottom,var(--border-heavy) 0 8px,transparent 8px 16px) center left/1.5px calc(100% - 8px) no-repeat,
    repeating-linear-gradient(to bottom,var(--border-heavy) 0 8px,transparent 8px 16px) center right/1.5px calc(100% - 8px) no-repeat;
  color:#3fae5c;font-family:'Inter',sans-serif;font-size:13px;font-weight:500;animation:tcatIn .3s ease both;
}
.tcat-selected .tcat-dot{background:#3fae5c;width:8px;height:8px}

.tcat-clear{margin-left:auto;width:26px;height:26px;border-radius:8px;border:1px solid var(--tag-preview-border);background:var(--tag-preview-bg);color:var(--tag-preview-color);cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .2s,transform .15s,border-color .2s}
.tcat-clear:hover{background:var(--tag-preview-border);border-color:var(--tag-preview-color)}
.tcat-clear:active{transform:scale(.9)}
.tcat-clear svg{width:13px;height:13px;stroke:currentColor;fill:none}
/* плавный выезд поля названия (для «Своего заголовка») и причины */
.tcats-extra{overflow:hidden;max-height:0;opacity:0;transform:translateY(-6px);transition:max-height .45s cubic-bezier(.22,1,.36,1),opacity .3s ease,transform .4s cubic-bezier(.22,1,.36,1)}
.tcats-extra.open{max-height:340px;opacity:1;transform:translateY(0)}
/* v28.1: точные потолки панелей — общий 340px давал «мёртвую зону» (панель
   стояла большую часть анимации и хлопалась в конце), переход был рваным */
#customTitleRow.open{max-height:60px}
#reasonSlide.open{max-height:170px}
/* админ: выключатели категорий */
.tadmin{display:flex;flex-direction:column;gap:6px;margin-top:10px}
.tadmin .admin-toggle-row{padding:11px 12px;border-radius:10px}
.tadmin .tadmin-sub{margin-left:18px}
.tadmin .admin-toggle-row span{font-size:13.5px}
@media(max-width:480px){
.tcats{padding:5px;border-radius:16px}
.tcat-row{font-size:13.5px;padding:11px 12px}
.tcat-sub{font-size:12.5px}
.tcats-extra.open{max-height:280px}
}
/* === v41: отклик кнопок чата — усиленная версия на ID-селекторах
   (перебить ничем нельзя): наведение 0.55, нажатие 0.35 + сжатие === */
#sendMsgBtn:hover,#attachBtnLabel:hover{opacity:.55}
#sendMsgBtn:active,#attachBtnLabel:active{opacity:.35;transform:scale(.92)}

/* === v42: наведение на кнопки чата через смену заливки (opacity на
   полупрозрачных кнопках не видно): скрепка светлеет, «Отправить» слегка
   темнеет; вместе со стандартным отклик-прозрачностью при нажатии === */
#sendMsgBtn:hover{background:rgba(255,255,255,.72)!important}
#attachBtnLabel:hover{background:var(--pill-bg-hover)!important;border-color:var(--border-heavy)!important;color:var(--text)!important}